eConsult is the leading online consultation provider to the NHS. It is evolving patient access to their own GP by providing a digital front door to services and requests for help or advice.
Patients are able to access eConsult services through their own practice’s website or through the NHS App, allowing them to send condition-based online forms that the practice can then respond to. These forms have built-in red flags designed by an extensive and experienced clinical governance team. Patients are also able to use a symptom checker, find self-help information, be signposted to pharmacy or other relevant services for their condition.
The service rates highly among patients and clinicians and provides better access and health outcomes for patients, capacity gains for practices and savings for commissioners. Practices are reporting savings of up to 10 hours of clinical time a week and £40,000 a year.
For more information, please visit econsult.net
The eHub is an online consultation hub delivering online consultations, utilising eConsult, at scale, to 100,000 patients across Hurley Group’s 11 GP practices in London and has processed over 20,000 online consultations.
It is a team of experienced and highly trained online clinicians who are able to close between 85-90% of online consultations without a patient having to attend the GP practice. The teams have full access to the medical records (as if they were sat in the GP surgery) enabling safe and effective care.
In addition to this it provides support to process practice workflow such as sign prescriptions, review lab reports and document management, significantly easing pressure on practices when sites are under pressure from administrative burden (for instance when sickness arises, holiday periods or when demand is high). This has amounted to over 700 hours of administration taken away from practices.
The eHub has integrated Clinical Pharmacists, Physicians Associate and Nurse Practitioners. Recruitment in the eHub is 10 times that of regular general practice and currently has a waiting list. Staff can work flexibly and remotely, including from home, allowing us to flex our capacity to demand in a matter of minutes. Our team has clinical meetings virtually and communicates predominately through online channels. All team members work in face to face primary care in addition to their online roles. Particularly transformational has been the ability to utilise NHS doctors who now live abroad, retaining a workforce that would have otherwise been lost to the NHS.
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eTriage is the first intelligent check-in and automatic triage system in the NHS. Patients arrive at the urgent or emergency care department and check in on a tablet, providing their details for matching to the NHS spine and providing their history, all in under 4 minutes. Patients can then be triaged by clinical need with urgent patients being immediately flagged and your clinicians altered.
Already proven to improve initial assessment key performance indicators, reduce time to treatment and patient time in the department, eConsult provides a robust history that can be audited without affecting patient safety. We have already helped clinicians to identify urgently sick patients within minutes of them walking through the door.
eTriage is currently rolling out in urgent and emergency departments across the UK. For more information, please visit econsult.net
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