We believe that models of joint working with Social Enterprises are groundbreaking for the NHS.

However we also continue to develop more straightforward routes to improve the care of patients registered with practices that join the Hurley Group. Over the years, we have assembled a team of clinicians and managers who are skilled in applying a multi-faceted approach to diagnosing and supporting practices that have faced challenging circumstances.

A typical process would include:

• Raising the standard of clinical care in a practice, where required
• Systematic education, training and mentoring for the whole team
• Improving the range of services available at that practice and from the wider group
• Making a wider range of GPs and specialists available to patients
• Ensuring all communications with patients are clear and comprehensive
• Bringing the benefits of lessons learned from other sites and sharing “best practice”
• Standardising policies and procedures across the group
• Support from a large team of clinicians and managers experienced in supporting turnaround
• Improved access for patients (extended opening hours, option of a male or female GPs)
• Premises that adhere to the highest clinical quality standards
• Whole team dedicated to improving the patient experience with the practice
• Evaluating our involvement to continually improve our model
• Monthly internal meetings with teams to measure performance through over 100 Hurley Group indicators

This has resulted in the Hurley Group developing, and then fine-tuning, an approach to turning around the user experience and clinical outcomes for patients registered at these practices. We work closely with numerous service commissioners to support struggling practices.