Turnaround

A typical process would include:

• Raising the standard of clinical care in a practice, where required
• Systematic education, training and mentoring for the whole team
• Improving the range of services available at that practice and from the wider group
• Making a wider range of GPs and specialists available to patients
• Ensuring all communications with patients are clear and comprehensive
• Bringing the benefits of lessons learned from other sites and sharing “best practice”
• Standardising policies and procedures across the group
• Support from a large team of clinicians and managers experienced in supporting turnaround
• Improved access for patients (extended opening hours, option of a male or female GPs)
• Premises that adhere to the highest clinical quality standards
• Whole team dedicated to improving the patient experience with the practice
• Evaluating our involvement to continually improve our model
• Monthly internal meetings with teams to measure performance through over 100 Hurley Group indicators

This has resulted in the Hurley Group developing, and then fine-tuning, an approach to turning around the user experience and clinical outcomes for patients registered at these practices. We work closely with numerous service commissioners to support struggling practices.