urgent treatment centre

Urgent Care

Learn more about our urgent care services


Director of Operations

Sharon Fernandez

Lead Clinicians

  • Dr Sarah Connelly: Deputy Medical Director Unscheduled Care
  • Emma Harding: Lead Nurse Unscheduled Care

Management Team

  • Sue Hopkins: Senior Operations Manager Unscheduled Care
  • Sue Martin: Operations Manager Unscheduled Care
  • Abdool Hussenbux: Service Improvement and Development Manager Unscheduled Care

The Hurley Group runs a number of services providing "urgent care" to patients who need to be seen but are unable to get an appointment at their own practice.

This may be because it is out of hours or they may have a minor illness or injury that requires immediate treatment.

All the urgent care services are open seven days a week, often until late at night - two services are even open 24 hours a day.

Each year, we see approximately 200,000 urgent care cases per year and have recruited a large team of highly trained doctors and nurses who a experts in both minor injury and illness. All of our Urgent Care Centres have X-ray facilities as well as offering a range of other services including blood tests.

Each staff member working in urgent care has access to a number of benefits:

  • Patient-focussed care – see and treat the presenting problem
  • No QoF/LES/DES to worry about
  • Paperwork minimal
  • Large supportive MDT of GPs/ENPs/ED Doctors/Nurses
  • Easy access to investigations within the UCC without needing referral
  • Shifts to suit (4-8 hours)- shorter than a normal GP working day
  • Good rates of pay
  • Be instrumental in educating the local diverse population how to access care appropriately

If you would like to join the team please visit our careers page.

Bexley Urgent Care Centre

Queen Mary's Hospital, Sidcup

We have been providing care at the UTC and GP out-of-hours service to the residents of Bexley since 1 July 2014.  Queen Mary's Hospital does not have an ED, however, the UTC is open 24 hours a day, 365 days a year. Patients are likely to use the UTC when they have an urgent care need that cannot wait. Limb x-rays only can be undertaken at Queen Mary’s between the hours of 8am-10pm.

As with all our other UTC patients are strongly advised to use NHS 111 as the first point of contact prior to walking into the UTC, although the walk in service is still available to them.

The UTC at Queen Marys Hospital, Sidcup has implemented a innovative, tested digital platform. Patients attending Queen Mary’s UTC will be directed to a self-booking in system on iPads, this system is called eTriage and records patients demographics and clinical history. eTriage is fully compliant with the National Strategy for Urgent Treatment Centres and systems, processes, and policies have been embedded in order for the system to identify and prioritise the most unwell patients as soon after arrival as possible.

Contact Details

Bexley Urgent Treatment Centre
Queen Mary's Hospital Hurley Group
Block B Frognal Avenue
DA14 6LT

Telephone: 0203 910 7204

Erith Urgent Care Centre

Erith & District Hospital

This UTC opened on 1st October 2014 and provides a similar service to that of Queen Mary’s Sidcup. The Urgent Care Centre is open 365 days a year, 8am to 10pm (with the last patient being accepted at 8pm). As with Queen Mary’s it treats patients who have an urgent but not life-threatening illness/injury. Limb x-rays only can be undertaken at Erith UTC between the hours of 8.30am-4pm.

Erith UTC is currently increasing its clinical room capacity and as part of this refurbishment, eTriage will be placed in the waiting areas so patients can book themselves in as with Queen Mary's UCC.

Contact Details

Erith Urgent Treatment Centre
Erith District Hospital
Park Crescent

Telephone: 01322 356116

Both Queen Mary’s and Erith UTCs have been rated as 'Good' by the Care Quality Commission (CQC).